Title: Communicate with other healthcare professionals using appropriate medical terminology.
Course: Patient Care Technician (14051-III) > Section: Identifying the Roles and Responsibilities of a Patient Care Technician (PCT)

Communication should include the use of

- electronic medical record (EMR)
- written, verbal, and nonverbal strategies to overcome barriers to communication
- telephone etiquette
- reporting
- filing procedures.

Process/Skill Questions:

- What communication is necessary for maintaining continuity of care?
- How can a PCT facilitate communication among a patient/client, a patient's/client's family, and the healthcare team?