Title: Use effective communication to interact with a patient/client, a patient's/client’s family, and other members of the healthcare team.
Course: Patient Care Technician (14051-III) > Section: Identifying the Roles and Responsibilities of a Patient Care Technician (PCT)

Use should include

- demonstration of
  - interpersonal skills
  - trust
  - empathy
  - compassion
  - competence
  - kindness
- sufficient time with a patient/client
- communication that is delivered, received, and verified
- medical terminology for a patient/client and the family
- avoidance or surmounting of barriers to communication, such as those related to language, culture, environment, age, gender, ethnicity, socioeconomic status, and special needs of a patient/client (e.g., visual and hearing impairments).

Process/Skill Questions:

- How does effective communication help the healthcare provider gain the trust of a patient/client?
- How can a healthcare provider verify that a message is received and understood?