Title: Describe communication strategies.
Course: Home Health Aide (14053) > Section: Managing Interpersonal Relations

Description should include

- forms of communication (i.e., verbal, nonverbal, written)
- elements of effective communication between the client, the client’s family, and home health care team members
- the importance of effective communication by a home health aide
- organizational chain of command
- methods to make communication more effective
- barriers to communication (e.g., hearing, vision, language, culture, education, emotion)
- strategies to address barriers to communication (e.g., de-escalation)
- use of interpreter services
- active listening skills.

Process/Skill Questions:

- What are some ways to improve listening skills?
- What are some ways to improve verbal communication skills?
- How can a home health aide communicate with a client who is hearing impaired?
- How can a home health aide communicate with a client who is experiencing disorientation and/or sensory loss?
- How can a home health aide communicate effectively with clients with sensory deficits?