Title: Make a healthcare appointment for client.
Course: Home Health Aide (14053) > Section: Managing a Client's Personal Affairs

Making should include

- using phone etiquette
- providing appropriate demographic and insurance information
- maintaining client confidentiality, according to HIPAA regulations
- documenting appointments on the client/family calendar.

Process/Skill Questions:

- What information should you gather before phoning for a health care appointment?
- Why is it important to maintain client confidentiality?
- What should a home health aide do if a client cannot keep an appointment, especially at the last minute?