Title: Demonstrate professional communication skills with patients, vendors, colleagues, and other agencies.
Course: Medical Assistant I (14151-I) > Section: Communicating in the Workplace

Demonstration should include

- identifying types of verbal communication
- identifying types of nonverbal communication
- recognizing barriers to communication
- identifying techniques for overcoming communication barriers
- recognizing the elements of oral communication using a sender-receiver process.

Additionally, demonstration should reflect an understanding of how to adapt word choice, tone, and syntax to a variety of audiences.

Process/Skill Questions:

- What is the difference between social and therapeutic communication?
- What is the difference between verbal and nonverbal communication?
- What communication skills and strategies are important in the healthcare field?
- What barriers to communication sometimes occur in the healthcare field?
- What are the elements of effective communication?