Title: Develop a relationship with the family at the first meeting.
Course: Introduction to Mortuary Science (14299) > Section: Planning the Funeral

Development should include

- having a warm, friendly, and compassionate attitude
- engaging in personal consultation
- adhering to state and federal laws
- advising family in difficult choices
- working with police and/or detectives in special circumstances
- maintaining knowledge of modern technology.

Process/Skill Questions:

- How does one understand the family’s and decedent’s final wishes using open-ended questions?
- How should one greet a family experiencing a loss?
- What are the state regulations surrounding funerals?
- What role does law enforcement play in conducting a funeral?