Title: Describe the organizational structure of the front office.
Course: Lodging Management (12159) > Section: Examining Lodging Front-office Functions

Description should include

- reservations
- front desk
- guest services
  - concierge
  - doorperson
  - bellhop
  - security officer
  - accountant
  - maintenance person
  - valet parking attendant.

Process/Skill Questions:

- What are the primary responsibilities of each front-office department?
- How do the service skills of front-office personnel influence a guest's impression of the lodging?
- What is the relationship between reservations and the sales department? Between the front desk and housekeeping?
- How does keeping front desk turnover low build repeat business?
- What type of driving record should valet parking attendants maintain?
- What skills are needed to become an accountant?
- How many accountants does a small property have and how many does a large property have?