Title: Demonstrate interpersonal skills required of supervisors in the lodging industry.
Course: Lodging Management (12159) > Section: Communicating Professionally on the Job

Demonstration should include skills that benefit the employee-supervisor relationship and the employee-guest relationship, such as

- empathy
- sincerity
- fairness
- verbal and nonverbal communication.

Process/Skill Questions:

- How can an employee demonstrate empathy without losing focus on productivity?
- How can supervisors improve employee relations through sincerity and fairness?
- Why does a supervisor have the responsibility of maintaining positive employee-supervisor relations?
- What are ways a supervisor can motivate employees?