Title: Describe the procedures for cleaning guest rooms.
Course: Lodging Management (12159) > Section: Examining Housekeeping Functions

Description should include

- making beds
- following a room-cleaning checklist (e.g., vacuuming, removing trash, dusting, opening drapes, setting thermostat, straightening, beautifying)
- deep cleaning
- sanitizing guest rooms and bathrooms
- identifying the difference between stay-over and check out
- following sustainability practices.

Process/Skill Questions:

- How does a correctly made bed add to the overall first impression of the room's appeal?
- How have environmental concerns changed guests' perspectives on daily linen replacement?
- What is entailed in turndown service?
- What is a room-cleaning checklist? What items are typically included?
- How does the checklist aid the housekeeper?
- What is the process for handling guest complaints about the room?
- Which items should be cleaned, and which should be sanitized?
- When should deep cleaning be done?
- What are the routine steps for cleaning and sanitizing the bathroom?
- How does bathroom cleanliness contribute to guest satisfaction?
- What safety procedures should be followed when handling bathroom-cleaning supplies? What is the procedure for reporting bathroom maintenance issues?