Title: Describe how technology can enhance the check-in and checkout experience.
Course: Lodging Management (12159) > Section: Examining Lodging Front-office Functions

Description should include

- basic office equipment
- check-in kiosks
- customer relationship management (CRM) technology (e.g., logging individual guest's problems/needs, preferences)
- express check-in and express checkout
- digital check-in and checkout.

Process/Skill Questions:

- What are the advantages and disadvantages of using check-in kiosks?
- What problems can result if registration technology fails?
- How can the use of CRM technology improve guest satisfaction? What are negative effects that can result from the use of CRM technology?
- What basic office equipment does a front office require?