Title: Troubleshoot workplace problems, issues, or conflicts to find a solution.
Course: Career Investigations (19258-36) > Section: Communicating on the Job

Troubleshooting should include

- determining the errors or conflicts
- attempting to resolve the issues or conflicts (may require more than one attempt or method; e.g., active listening)
- recognizing others’ points of view
- finding a solution that works and is agreed upon
- differentiating between personal conflicts and professional conflicts.

Process/Skill Questions:

- Why is it important to provide the opportunity for opinions to be expressed when developing ideas and addressing a workplace issue?
- Who should be involved in the discussion of a workplace problem?
- What are some examples of workplace problems or conflicts?
- What is the difference between compromise and cooperation?
- What is the difference between collaboration and consensus-building?
- What types of workplace conflicts/problems have legal ramifications?
- What is work-life balance?