Title: Assist in resolving grievances and disputes, as required by Virginia Board of Nursing regulation.
Course: Nurse Aide I Condensed (14051-I-A) > Section: Relating to the Healthcare System

Assistance should include

- providing grievance modality(ies)
- providing guidance on grievance and dispute resolution.

Refer to Unit VI in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

- What is the appropriate procedure for acknowledging a grievance by a client/resident/patient?
- What follow-up methods ensure the grievance is resolved?