Title: Identify conflict-resolution strategies.
Course: GRADS: Family Focus (19905-18) > Section: Creating and Maintaining Healthy Relationships

Identification should include

- examining the conflict in terms of causes, values affected, and viewpoints of all involved
- distinguishing the real conflict from the symptoms
- brainstorming viable alternatives
- establishing criteria for evaluating alternatives.

Process/Skill Questions

Thinking

- What cues indicate a need for conflict-resolution alternatives?
- Why is it important to set a goal for the resolution of a conflict?

Communication

- How can resolution alternatives be presented in a non-confrontational manner?
- How can alternatives be expressed objectively? Persuasively?

Leadership

- How can leaders encourage resolution alternatives?
- What skills can be used to lead the conflict resolution process?

Management

- What management strategies can be used to generate alternatives for conflict resolution?
- What resources can be applied to generate ideas for conflict resolution?