Title: Identify methods of handling consumer complaints.
Course: Agricultural Business Fundamentals I (18201-I) > Section: Making Consumer Choices

Identification should include

- being polite
- using proper forms of address
- maintaining one's composure
- employing active-listening skills
- understanding available options to satisfy customers
- responding to feedback in-person and on digital platforms.

Process/Skill Questions:

- What are some methods to handle consumer complaints?
- Why is it so important to maintain composure when a consumer is complaining?
- Why should organizations empower employees to solve basic customer complaints?