Identification should include
Process/Skill Questions:
Thinking
- What is a consumer?
- Why is it important to know where to find information on consumer affairs?
Communication
- Why is it important to put formal consumer complaints in writing?
- How can local media influence the resolution of consumer complaints?
Leadership
- What are some first steps to take when you have a consumer complaint?
- How can you inform other consumers of your experiences?
Management
- What are some links between consumer responsibilities and the resolution of complaints?
- When should one make a formal consumer complaint?