Title: Describe methods for building continuing customer relations and loyalty.
Course: Education for Employment I (Development) (22901-I) > Section: Acquiring Customer-Service Skills

Description of methods should include

- telephone—to quickly engage or follow up with customers when meetings are not possible or necessary
- social media—to market events and products and to provide contact information
- in-person—to interact and add the personal touch to solving customer needs
- written communication—to add assurance and formality to business transactions.

Process/Skill Questions:

- What communications media will be available for you to communicate with customers?
- How can customer satisfaction attract new customers?
- How do advertisements help companies build customer relations?