Management should include a(n)
- exploration of methods to resolve conflicts
- demonstration of conflict resolution methods
- definition of workplace violence.
Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.
Process/Skill Questions:
- What are examples of situations when conflict resolution is needed?
- What skills are needed to resolve conflicts?
- What are the steps in conflict resolution?
- What are examples of workplace violence?