Title: Describe methods for protecting guest information.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Examining Legal and Ethical Considerations in the Hospitality Industry

Description should include

- key control
- privacy of guests room numbers and room telephone numbers
- camera surveillance.

Process/Skill Questions:

Thinking

- What kind of surveillance can a hotel use to protect guests?
- How can a hotel protect guests from intruders?
- What modern technologies allow guests to be better protected?

Communication

- How should the front desk explain security measures to customers?
- Why should safety guidelines be posted in every guest room?
- What are the implications of safety guidelines not being displayed properly?

Leadership

- What resources are available to leaders to learn about new security methods?
- How can leaders train employees to follow safety guidelines?

Management

- How can management make guest safety an integral part of the check-in procedure?
- What safety features should management install in each guest room?