Title: Describe reasons for initiating customer contact.
Course: Education for Employment I (Development) (22901-I) > Section: Acquiring Customer-Service Skills

Description should include

- meeting customer needs
- representing the employer
- making the customer comfortable
- informing the customer
- providing alternatives, options, or solutions
- completing the transaction to the customer’s satisfaction.

Process/Skill Questions:

- How should employees introduce themselves to a customer?
- Why is it important to approach customers, rather than waiting for them to approach you?