Title: Describe the impact of emotional intelligence in the workplace.
Course: Education for Employment I (Development) (22901-I) > Section: Acquiring Self-Awareness and Self-Advocacy Skills

Description should include the definition of emotional intelligence and the five characteristics of emotional intelligence:

- Self-awareness—Be aware of what feelings guide what you should or should not do or say.
- Self-regulation—Control your emotional state and express your feelings appropriately.
- Self-motivation—Be optimistic, confident, and persevering.
- Empathy—Try to understand others' viewpoints to improve communication and to solve problems together.
- Social skills—Show a sincere concern for others through your words and actions. Let them know you appreciate their efforts.

Process/Skill Questions:

- What social skills are needed for success in the workplace?
- How does the way you see yourself affect how others may perceive you?
- How can your values affect your behavior?
- What social and emotional behaviors are appropriate in the workplace?