Title: Describe the responsibilities of the personnel or human resources division.
Course: Hospitality, Tourism, and Recreation I (16999-I) > Section: Examining the Hospitality Industry

Description should include

- posting opportunities for employment
- accepting applications for employment
- screening job applicants
- investigating references
- scheduling interviews
- conducting employee orientation, training, and safety training
- assessing employees, including engagement and retention
- investigating claims.

Process/Skill Questions:

Thinking

- How can the personnel director determine the staff's human resources needs?
- What laws influence the division's hiring and firing policies?
- What is the purpose of the human resources department?

Communication

- What written communications are important to the personnel division?
- What types of communications are kept in an employee's personal record?

Leadership

- Why is the personnel director an important member of the leadership team?
- What laws and regulations must HR personnel follow in hiring employees?

Management

- What role does management have in the personnel division?
- How can management help existing personnel train new employees?