Description should include
- identifying or defining a plan to sell goods and services of specific properties
- analyzing how all departments (e.g., front desk, food and beverages, room service, housekeeping, security, and support services) will be affected.
Process/Skill Questions:
Thinking
- What type of planning should take place when sales in the hospitality industry are stagnant?
- How is the housekeeping division in a hotel affected during times of low and high occupancy?
Communication
- How can the sales force inform other department strands in the facility of good or poor sales performance?
- How can staffing be affected by strong sales in the food and beverage division? How can this division best prepare for increased sales?
Leadership
- What data might be provided to various departments to ensure properties are fully staffed?
- How can leadership minimize the negative effects of fluctuating sales throughout the year?
Management
- How does management ensure adequate staffing?
- How do sales trends influence management decisions?