Identification should include
- the Americans with Disabilities Act (ADA) and the FDA Food Code
- legal principles that govern the hospitality services industry, customers, owners, and service providers
- standard hotel policies (e.g., food and beverage)
- the difference between laws and hotel policies
- OSHA.
Process/Skill Questions:
Thinking
- Why should employers and employees be aware of changes in laws affecting the hospitality industry?
- Why are laws protecting the disabled of particular importance to the hospitality industry?
Communication
- How can management ensure that employees are cognizant of hospitality laws?
- How do federal, state, and local governments ensure that a facility is following laws governing the industry?
Leadership
- How can leaders ensure that employees follow the hospitality laws?
- How do laws protect both the customer and the owner of the facility?
Management
- How can management keep abreast of laws pertaining to hotel operations?
- What resources are available to help management guide employees?