Plan should include
- room safety (e.g., privacy/surveillance, locks, safe deposit boxes)
- food safety (e.g., preparation and sanitation)
- equipment safety (e.g., recreation and pool areas)
- guest safety (e.g., park attraction).
Process/Skill Questions:
Thinking
- Why is a customer safety plan important?
- What are the consequences of not following a customer safety plan?
Communication
- What are some strategies that can be included in a customer safety plan?
- Which government office regulates workplace safety?
- How can the plan be communicated to guests?
Leadership
- Who develops the customer safety plan?
- How is the effectiveness of the customer safety plan evaluated?
- How is food and customer safety compliance enforced?
Management
- What equipment is subject to sanitation and safety regulations?
- Why is customer privacy important?