Identification should include
- key control
- guest room number and room telephone number privacy
- camera surveillance
- payment information
- social media
- guest information confidentiality.
Process/Skill Questions:
Thinking
- What kind of surveillance can a hotel use to protect guests?
- How can a hotel protect its guests from intruders?
Communication
- How should the front desk explain security measures to customers?
- Why should safety guidelines be posted in every guest room?
Leadership
- What resources are available to leaders to learn about new security methods?
- How can leaders train employees to follow safety guidelines?
Management
- How can management make guest safety an integral part of the check-in procedure?
- What safety features should management install in each guest room?