Title: Describe the importance of quality assurance.
Course: Emergency Medical Telecommunications (14055-V) > Section: Exploring Requirements of Quality Assurance, Certification, and Recertification

Description should include

- what a quality assurance process is
- how it is used to perform call reviews, to evaluate data, and to provide feedback to enhance the overall system.

Process/Skill Questions:

- What is a quality assurance process?
- How is it used to perform call reviews, to evaluate data, and to provide feedback to enhance the overall system?