Title: Describe how to handle special situations that can occur during a call.
Course: Emergency Medical Telecommunications (14055-V) > Section: Obtaining Information and Caller Management

Description should include

- simultaneous emergencies
- confusing information
- insufficient information
- trauma cases
- dead-on-arrival cases
- a hysterical/distraught caller
- a caller whose first language is not English
- a caller who is speech/hearing impaired.

Process/Skill Questions:

- What tools and communication techniques can assist with a hysterical/distraught caller?
- What tools are available to assist with speech/hearing-impaired callers?
- What is the "hysteria threshold"?