Title: Describe the components of a critical incident stress management (CISM) program.
Course: Emergency Medical Telecommunications (14055-V) > Section: Managing Stress in the Dispatcher Environment

Description should include the definition of CISM (i.e., systematic approach for the reduction and control of stress) and the following components:

- Traumatic stress education
- On-scene support services
- Peer counseling
- Professional counseling
- Debriefings

Process/Skill Questions:

- What is the benefit of the dispatcher participating in a multi-response debriefing?
- How are unions and industry trying to improve stress management programs?