Explanation should include
- differences between a customer and a client
- responsibilities to a customer
- responsibilities to a client.
DPOR correlation: 18VAC135-20-400. 15 (Brokerage and agency contract responsibilities)
Process/Skill Questions:
- What is the difference between a customer and client?
- What is duty of care?
- What types of information is a real estate agent required to disclose to clients?
- When does a customer become a client?