Title: Demonstrate handling an internal customer.
Course: Sports and Entertainment Marketing (12163-I) > Section: Developing Customer Service Skills

Demonstration should include handling various internal customers, including

- fellow employees
- other departments within the organization
- suppliers or contractors.

Process/Skill Questions:

- What are some ways you can exceed expectations with internal customers?
- Why is it important to express gratitude to internal customers?
- What is an example of handling a complaint from a fellow employee?
- Why is it important for departments to communicate questions or suggestions?
- What might be a common internal complaint in the sports and entertainment industries?