Title: Identify the role of communication in effective work relationships.
Course: Sports and Entertainment Marketing (12163-I) > Section: Developing Interpersonal Skills

Identification should include the role of communication with clients and customers as related to the sports and entertainment industries.

Process/Skill Questions:

- What cues can a speaker look for to ensure that his or her message is being positively received?
- What cues can indicate unsuccessful oral communication?
- What determines if communication is effective? Why do employers look for effective communication skills in their employees?
- When is it appropriate to communicate via social media, and when would it be inappropriate?
- How can a written document communicate nonverbally?