Title: Ensure the vehicle is prepared to return to the customer per school/company policy.
Course: Diesel Equipment Technology I (20107-I) > Section: REQUIRED SUPPLEMENTAL TASKS: Preparing the Vehicle for Customer

Ensuring should include

- ensuring gloves are worn and that floor mats, steering wheel covers, fender covers, and other protective materials are in place (also before any service begins)
- adjusting the seat position for the customer
- ensuring the audio/electronics are off or otherwise have not been changed.

Process/Skill Questions:

- Why is self-representation and professional dress important when dealing with customers?
- How should customers be properly addressed?
- How should one deal with customer complaints?