Definition should include

• conflict as a difference that prevents consensus between individuals, groups, or competing priorities
• types of conflict (e.g., interpersonal, task-based, structural, value-based)
• causes of conflict (e.g., miscommunication, resource limitations, unclear expectations, personality differences, competing goals).

Process/Skill Questions:

• How can root causes be identified effectively?
• How does identifying the type of conflict help in finding a resolution?
• When can conflict be beneficial? When can lack of conflict be harmful?