Application may include

• identifying the leader’s role in conflict resolution as a neutral facilitator who ensures fairness, clarity, and mutual understanding
• applying conflict models (e.g., interest-based problem-solving) to uncover underlying needs and develop collaborative solutions
• applying communication skills to guide parties toward a resolution
• demonstrating the process in class scenarios or role plays.

Process/Skill Questions:

• Who should be involved in the conflict resolution conversation?
• What model or process is most appropriate for resolving the conflict?
• When should a leader intervene in team conflict?