Application should include

• using paraphrasing, clarifying questions, reflective listening, and nonverbal cues to verify understanding of team needs and to strengthen trust and collaboration
• documenting or verbally summarizing how one interpreted team members’ perspectives to demonstrate comprehension and encourage consensus.

Process/Skill Questions:

• Who should leaders focus on when practicing active listening?
• What techniques help verify understanding of team perspectives?
• When is reflective listening most important during team interactions?
• Why does paraphrasing strengthen communication?
• How can leaders confirm they interpreted team members’ views correctly?