Title: Ensure vehicle is prepared to return to customer per school/company policy.
Course: Automotive Technology I (MLR 2-Year Program) (20104-I) > Section: Foundational Tasks: Preparing Vehicle for Customer

Ensuring the preparation of vehicle should include

- ensuring gloves are worn and that floor mats, steering wheel cover, fender covers, and other protective materials are in place
- adjusting the seat position for the customer
- checking that audio/electronics are off or have not been changed.

Process/Skill Questions:

- Why is self-representation and professional dress important when dealing with customers?
- How should a technician properly address the customer?
- How should a technician deal with customer complaints?