Title: Improve oral communication.
Course: Office Specialist II - Preparation (12004 - II) > Section: Enhancing Communication Skills

Improving oral communication may include the use of strategies such as

- reviewing acceptable word usage and grammar rules
- reviewing acceptable body language and other personal traits
- respecting personal space
- avoiding the use of slang and fillers (e.g., "um," "like")
- using acceptable business terminology
- using positive reinforcement techniques
- defining appropriate peer-to-peer communication
- defining appropriate student-to-adult communication
- reviewing business attire for oral presentations
- reviewing use of outlines and note cards, as well as eye contact with audience for oral presentations.