Title: Interpret customer cooling complaints.
Course: Heating, Ventilation, Air Conditioning, and Refrigeration II (17056-II) > Section: Servicing and Maintaining Cooling Systems

Interpretation should be formed by listening to the customer, deciding whether the problem is electrical or mechanical, and pinpointing the problem by process of elimination.

Process/Skill Questions:

- What is most important procedure when fielding customer complaints?
- What is the general diagnosis procedure?