Demonstration should include
- applying various styles of expression
- considering verbal and nonverbal behaviors
- practicing active listening
- considering the perspectives of others, including those of diverse cultures and backgrounds
- identifying communication roadblocks and using strategies to overcome them
- demonstrating ethical principles
- incorporating technology
- developing positive communication practices with respect to ethical standards.
Process/Skill Questions:
Thinking
- Why is communication important?
- What contextual factors affect communication?
- What ethical issues are involved in expressing feelings, needs, and ideas with family, friends, coworkers, employers, and community members?
- How does one’s background or culture affect relationships?
Communication
- What questions can help clarify meaning?
- Why should verbal and non-verbal communications match?
Leadership
- How might values and beliefs affect communication skills?
- What actions should leaders take to help others use effective communication skills?
- How might geographic location affect communication skills?
- How can a leader help individuals of different backgrounds communicate effectively?
Management
- What criteria can be used to evaluate communication skills?
- How can positive communication skills be maintained?