Explanation should include
- identification of the various stakeholders and their roles and expectations
- difficulties of communicating complex concepts in nontechnical terms
- ways to communicate effectively with stakeholders, including restatement
- ways to assess the stakeholders’ understanding of communication
- importance of listening to stakeholders’ input
- consequences of not communicating effectively.
Process/Skill Questions:
- What are the differences between clients and other stakeholders and how they might view a design?
- What steps can an engineer take to communicate complex concepts in nontechnical terms to stakeholders?
- What consequences can occur if an engineer miscommunicates with a stakeholder, or vice versa?
- What steps can an engineer take to ensure that communication between an engineer and a stakeholder is thorough, accurate, and effective?
- Why is it important to assess a stakeholder’s understanding of communications?