Title: Solve a workplace problem.
Course: Education for Employment II (Preparation) (22902-36) > Section: Applying Customer-Service Skills

Solving a problem should include

- demonstrating problem-solving behaviors and attitudes
  - maintaining an objective point-of-view
  - showing a willingness to compromise and work together toward a resolution
  - being resilient, persistent, and diligent

- defining the problem
- involving the appropriate personnel
- suggesting solutions
- requesting feedback
- evaluating solutions
- thinking creatively
- testing the solution to the problem.

Process/Skill Questions:

- How do communication skills play a role in problem-solving?
- Why is it important to use a process when solving a problem?
- What are the consequences of not evaluating all solutions?