Scheduling appointments should include

• using practice management software, appointment notifications
• handling appointments under unusual circumstances such as office closures (e.g., inclement weather, emergencies)
• implementing electronic health records (EHR) backup strategies
• following the concept of strategic scheduling.

Process/Skill Questions:

• What time lengths are used for scheduling units of time in a dental practice?
• What is the purpose of buffer periods?
• Where should a patient’s missed appointment be recorded?