Management should include

• using motivational interviewing principles
• communicating resources for equitable access to dental care for patients (e.g., at universities and public health clinics)
• answering insurance-related inquiries
• refraining from giving diagnostic medical and/or dental advice. 

Process/Skill Questions:

• What dental resources are in the local area?
• Where are emergency dental clinics located?
• Who is responsible for giving medical advice to patients?
• What insurance providers service dental offices?