Title: Manage patient conversations.
Course: Dental Careers II (14054-II) > Section: Performing Administrative Functions

Management should include

- using motivational interviewing principles
- communicating resources for equitable access to dental care for patients (e.g., at universities and public health clinics)
- answering insurance-related inquiries
- refraining from giving diagnostic medical and/or dental advice.

Process/Skill Questions:

- What dental resources are in the local area?
- Where are emergency dental clinics located?
- Who is responsible for giving medical advice to patients?
- What insurance providers service dental offices?