Title: Ensure vehicle is prepared to return to customer per school/company policy (floor mats, steering wheel cover, etc.).
Course: Automotive Technology I (20104-I) > Section: Required Supplemental Tasks: Preparing Vehicle for Customer

Preparation of vehicle should include

- ensuring gloves are worn and that floor mats, steering wheel cover, fender covers, and other protective materials are in place
- adjusting the seat position for the customer
- ensuring audio/electronics are off or have not been changed.

Process/Skill Questions:

- Why is self-representation and professional dress important when dealing with customers?
- How should a technician properly address the customer?
- How should a technician deal with customer complaints?