Title: Identify basic procedures for troubleshooting operating systems.
Course: Computer Systems Technology I (10002-I) > Section: Examining Preventive Maintenance and Troubleshooting

Identification should include

- reviewing the troubleshooting process
- identifying common problems and solutions (e.g., automated system recovery and recovery console)
- documenting findings, actions, and outcomes.

Process/Skill Questions:

- What should a technician do as the first step of troubleshooting?
- What can be done to fix a computer that has been running extremely slow and sometimes stops responding?
- What information on the blue screen error or stop screen error can be used to determine the cause? What is a blue screen error commonly referred to?