Title: Analyze types of customer conflict.
Course: Education for Employment I (Development) (22901-II) > Section: Acquiring Customer-Service Skills

Analysis should include

- personality differences
- miscommunication or difficulty communicating
- product or service problems.

Process/Skill Questions:

- What factors contribute to customer conflict?
- How do you maintain a professional demeanor when a customer acts irrationally?
- What are some strategies you might use with angry customers?