Identification should include
- describing the characteristics of effective and ineffective communication
- identifying appropriate times, settings, and circumstances to communicate
- determining personal communication style
- determining communication skills that encourage constructive interactions
- identifying strategies to improve speaking and listening skills
- identifying strategies to help the relationship move to a deeper level of communication.
Process/Skill Questions:
Thinking
- How often are you misunderstood at school? Among friends? By the family? At work? Why do these misunderstandings occur?
- Why do some families communicate better than others?
- How can technology encourage or inhibit communication?
- Why is it important to recognize when communication patterns are escalating toward a negative outcome?
- Why is it beneficial to take a time-out when a discussion is escalating toward a negative outcome?
Communication
- What can be done to clarify messages?
- Why is it important to think about the ways people communicate?
- Why is it important to communicate feelings? How can feelings be effectively communicated?
- What are the most appropriate times, settings, and/or circumstances to communicate concerns?
Leadership
- Why is it important for a leader to be a good communicator?
- What are the risks in seeking to communicate on a different level?
- How can communication skills help you respond in positive ways?
- How can a leader improve their listening skills?
Management
- What strategies lead to a deeper level of communication?
- What resources can be used to improve communication?
- What communication skills encourage constructive interaction?
- What attitudes and skills are needed to be an effective communicator?