Application should include
- examining the conflict in terms of causes, values affected, and viewpoints of all involved
- avoiding criticism, contempt, mocking, stonewalling, gaslighting
- considering various alternatives and evaluating the effectiveness of each
- examining the importance of one's language
- revising the resolution strategy as necessary.
Process/Skill Questions:
Thinking
- Why is it important to set a goal for the resolution of a conflict?
- What are some causes of conflict?
- What are criticism, contempt, mocking, stonewalling, and gaslighting?
Communication
- How can alternatives be expressed objectively? Persuasively?
- How does communication affect conflict resolution?
Leadership
- What skills can lead to conflict resolution?
- What conflict resolution strategies can leaders use when dealing with friends? With family members? In meetings? At work?
- How can leaders prevent the escalation of conflict?
Management
- What management strategies can be used to generate alternatives for conflict resolution?
- What strategies can be applied to prevent conflict?
- What strategies can be implemented to resolve conflict?
- What is the value of using various methods of conflict resolution?