Explanation should include
- techniques and tools of visitor management
- the importance of user-friendly communication to assist visitors in parks, historic sites, and recreational areas
- disseminating information (e.g., allowable activities, hours of operation, regulatory information, safety precautions) through multiple deliveries (e.g., brochures, kiosks, maps, signage, touch screens, websites, apps)
- ensuring accessible messaging (e.g., using images or icons, using multilingual signage, incorporating components of universal design)
- identifying attractions, trails, access points, bathrooms, parking, and food facilities
- determining the navigational needs of visitors
- identification of visitors’ current location
- designation of the appropriate route
- reassurance along the appropriate route
- pathway fencing
- bollards
- visual cues
- confirmation of arrival at the desired destination.
Process/Skill Questions:
- What is the goal of visitor management?
- How can a manager encourage low-impact or sustainable visitor behaviors?
- What are visitors’ needs for various outdoor recreation venues?
- What methods may be used to disseminate information to visitors?
- What problems can result from inadequate information?