Title: Identify consumer resources.
Course: Family and Consumer Sciences Exploratory II (19904-18) > Section: Using Consumer and Family Resources

Identification should include

- consumer protection agencies (i.e., Virginia Department of Agriculture and Consumer Services (VDACS), Food and Drug Administration [FDA], Consumer Product Safety Commission [CPSC], Consumer Financial Protection Bureau [CFPB], and the Federal Trade Commission [FTC])
- online government publications (i.e., www.pueblo.gsa.gov)

Process/Skill Questions:

Thinking

- What is a consumer?
- Why is it important to know where to find the information on consumer affairs?
- In the state of Virginia, what agency handles formal consumer complaints?
- How do coupons/savings clubs benefit consumers?

Communication

- How can you locate reliable sources of information?
- Where can you find the steps for making a consumer complaint?
- Why is it important to put formal consumer complaints in writing?
- How can local media influence the resolution of consumer complaints?

Leadership

- What are some first steps to take when you might have a consumer complaint?
- How can you inform other consumers of your experiences?

Management

- What are some linkages between consumer responsibilities and the resolution of complaints?
- When might you make a formal consumer complaint to a government agency?