Title: (Optional) Demonstrate telephone etiquette.
Course: Career Investigations (19258-9) > Section: Communicating on the Job

Demonstration should include

- identifying when it is appropriate to use the phone
- comparing the use of a personal phone vs. a business phone
- identifying oneself and the employer’s name (i.e., place of business) when making or answering a call
- stating the purpose of the call and with whom you wish to speak, if making the call
- establishing a professional voicemail greeting
- taking a message.

Process/Skill Questions:

- What is the workplace policy for using your personal phone on the job?
- What basic information should you collect and have organized before placing a telephone call?
- What is the proper way of introducing yourself when answering or making a call?
- What type of information should always be included in a phone message?
- When should you communicate verbally rather than text?