Explanation should include
- communication processes
- influencing factors, including cultural considerations
- barriers to effective communication
- nonverbal communication techniques, blocks, and barriers.
Process/Skill Questions:
- What is meant by the communication process?
- What are key factors that influence communication?
- What are methods of verbal and nonverbal communication in a clinical situation? What are the strengths of each?
- How might various communication techniques be demonstrated?
- How would communication barriers be demonstrated through role-play?