Title: Participate in quality improvement processes and systems to measure client outcomes and to identify hazards and errors.
Course: Practical Nursing III (14052-III) > Section: Examining Techniques of Leadership and Management

Participation should include

- identification of areas for improvement
- preparation of a risk analysis
- identification of quality improvement activities Centers for Medicare and Medicaid Services (CMS) scores
- understanding of
  - overall client satisfaction surveys
  - environmental scans
  - situation-background-assessment-recommendation (SBAR) communication
  - concern-uncomfortable-safety (CUS) method.

Process/Skill Questions:

- How does one access client satisfaction scores?
- What hazards have been identified in the clinical setting that may need improvement?
- What is the process for root cause analysis?
- What is the role of the nurse in the quality improvement process?
- What are the National Patient Safety Goals of the Joint Commission?
- What are the Quality and Safety Education for Nurses (QSEN) Knowledge, Skills and Attitudes (KSAs) necessary for a nurse in areas, such as
  - patent centered care
  - teamwork and collaboration
  - evidence based practice (EBP)
  - quality improvement (QI)
  - safety
  - informatics?