Description should include

• consumer rights, such as
  • to be informed
  • to choose
  • to safety and legal protection
  • to express dissatisfaction and be heard
• the responsibilities that go along with each right, including record-keeping and retention of records
• the steps for effective consumer action
• the components of consumer protection, such as
  • paper and electronic receipts
  • guarantees
  • warranties
  • purchase agreements
  • laws (e.g., safeguarding credit, privacy, health care)
  • product labeling
  • product recalls
• consumer vigilance regarding
  • fraud, including early fraud detection, identity theft, and credit reporting
  • e-commerce
  • advertisements
• accepting consumer responsibilities, such as
  • using energy-saving products or measures
  • making environmentally sustainable choices (e.g., recycling, conservation, land use).

Process/Skill Questions:

Thinking

• How do consumer protections differ in various countries?

Communication

• How might one learn of a product recall?

Leadership

• What does it mean to be a responsible consumer?

Management

• What basic consumer rights are protected by law?