Title: Analyze the definition and product of the hospitality, tourism, and recreation industries.
Course: Introduction to Hospitality, Tourism, and Recreation (16001-18) > Section: Exploring the Past, Present, and Future of the Hospitality, Tourism, and Recreation Industries

Analysis should include determining the

- service performed or the product purchased (service is both the mission and the product of the hospitality industry)
- items and personnel that enable consumers to benefit from those goods and/or services
- the hospitality industry's two-fold purpose: to satisfy the physical and psychological expectations of guests.

Process/Skill Questions:

Thinking

- How does one determine the type of hospitality a facility should offer?
- What are the psychological needs common to all guests?

Communication

- How can a facility communicate its desire to meet guests’ expectations?
- How can guests be encouraged to express their opinions about a facility’s services?

Leadership

- How can leaders create an environment in which all employees put the expectations of guests above everything?
- Why are leaders ultimately responsible for guest satisfaction?

Management

- Why is management the most important factor in good guest relations?
- Why should management encourage all employees to participate in training for customer relations?