Identification of consumer rights should include
- the right to safety
- the right to information
- the right to choose among products and services
- the right to be heard when dissatisfied
- the right to redress
- the right to consumer education.
Identification of consumer responsibilities should include
- safeguarding personal information
- choosing safe products
- using products as intended
- using shopping etiquette
- shopping where you have choices
- keeping receipts and related paperwork
- returning flawed or recalled items.
Process/Skill Questions:
Thinking
- What are consumer rights?
- Why is it important to protect personal information?
Communication
- What are qualities of a good consumer?
- How are online reviews helpful in making consumer choices?
Leadership
- Why is it important to follow and know store policies (e.g., returns and exchanges)?
- How do your consumer rights relate to your personal resources and spending?
Management
- What records should you keep related to purchases?
- What can you do if you have a recalled or damaged item?
- Who is responsible for ensuring consumer rights?