Title: Use a variety of communication skills to maintain effective communication among clients, family members, colleagues, and service providers.
Course: Family and Human Services II (19999-II) > Section: Demonstrating Communication Skills

Demonstration should include

- using appropriate and effective body language
- using presentation skills
- creating effective written communications (e.g., reports, documents, forms, email, text messages)
- communicating clearly and concisely
- using culturally-sensitive communication practices.

Process/Skill Questions:

Thinking

- What contextual factors affect communication?
- What ethical issues could be involved in expressing feelings, needs, and ideas with family, friends, colleagues, employers, and community members?

Communication

- What are some questions that can help clarify meaning?
- When might silence be the best response?
- How might “I” messages be helpful when communicating with clients, families, and colleagues?

Leadership

- How might values and beliefs influence communications?
- What actions can leaders take to help others communicate effectively?

Management

- What resources can be effective in helping people develop communication skills?
- What criteria can be used to evaluate communication skills?