Cleaning should include
- providing linens, towels, and toilet items
- using wheeled carts for cleaning supplies
- maintaining hallways
- disposing of waste, trash, and ashtrays
- replenishing customer supplies (e.g., drinking glasses, writing supplies, and hygiene items)
- keeping storage areas and carts well-stocked, clean, and tidy
- checking lights and appliances to ensure that they are working
- stocking in-room bars and refrigerators, as necessary
- deep cleaning.
Process/Skill Questions:
Thinking
- Why must the room attendants be trained in professional cleaning techniques?
- How do small in-room amenities improve guest expenses?
Communication
- What communication methods must room attendants use to ensure the needs of guests are met?
- How can the housekeeping staff communicate willingness to meet the needs of the guests?
Leadership
- How can leaders ensure that room attendants complete their jobs thoroughly?
- What kind of training should new housekeeping employees undergo?
- Who should set the standards for cleaning?
Management
- Why is the room attendant an integral part of the total team?
- Why is routine important in cleaning guest rooms?
- What is the best way to include all employees in team building?