Title: Complete incident reports.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Demonstrating Health, Safety, and Environmental Awareness

Completion of written incident reports must include factual information including all aspects of an incident: who, when, where, why, and what. It should be written in the first person.

The employee cannot admit any guilt on the part of the property while receiving this information.

Process/Skill Questions:

Thinking

- How can oral and written incident reports be used in court?
- How is accurate chronology an integral part of reporting an incident?

Communication

- Why is clarity important to an oral or written report?
- Why are spelling, punctuation, and grammar important elements of a written report?

Leadership

- How can leaders be sure that employees present incident reports in a professional manner?
- Why must events or incidents be reported thoroughly and impartially?

Management

- What kind of training should management offer to employees about recording events accurately?
- What kind of incident form could help the employee record the incident?