Title: Implement the organizational structure of a hotel and the roles of each division.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Fulfilling the Responsibilities of the Rooms Division and Lodging Facilities Operations

Implementation should include the following divisions and their roles:

- Property maintenance and repair
- Guest services
- Room attendant
- Property security
- Purchasing
- Sales and marketing
- Front office
- Accounting
- Personnel or human resources
- Food and beverage

Process/Skill Questions:

Thinking

- Why is upkeep of a facility's physical condition and equipment important to the success of the facility?
- Why must a property spend money in order to make money?
- How could the housekeeping division become a financial asset to the facility?
- What role does the marketing department play in a hotel's financial success?

Communication

- How can employers best communicate the importance of daily maintenance inspections?
- How should each division communicate its budget requirements to management?
- How often should the financial division or head bookkeeper evaluate each division’s spending?
- What are the most common customer complaints concerning the housekeeping division?

Leadership

- What criteria should be used to evaluate the appearance of a property?
- How can leaders ensure that budget discussions and appropriations are equitable to all divisions?
- How do employee benefits have an impact on the total financial picture of a property?

Management

- Why should management be involved in developing new marketing strategies?
- What resources are available to management to learn about developments in marketing?
- Why is the head of the food and beverage division a crucial member of the management team?
- How can management make employees aware of the total costs of food production? Why should employees be aware of the total costs?