Title: Explore the potential legal outcome for a case study.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Examining Legal and Ethical Considerations in the Hospitality Industry

Exploration should predict the legal outcome of at least one case study related to

- fraud in personal and business transactions and relationships
- offences common to hospitality, such as theft, assault, and privacy violations
- unprofessional conduct
- purchasing and selling goods and services
- discrimination/harassment.

Process/Skill Questions:

Thinking

- What are some ethical issues particularly relevant to the hospitality industry?
- How can a property benefit from a strong sense of morality on the part of the staff?
- Why is ethics especially important to an industry that serves others?
- What is fraud?

Communication

- What communication skills are essential in professional ethics?

Leadership

- How can leaders encourage and promote ethical behavior from the entire staff?
- Why do customers care about a facility’s ethical standards?
- Why should ethics be part of a facility’s vision statement?
- How can discrimination affect a workplace?

Management

- What marks of ethical behavior should an employer look for in prospective employees?
- What training can management offer to teach and reinforce ethical behavior?
- How should a business handle accidental damages to the property of patrons? Should the situation be handled differently if it was not an accident?
- How can management prevent and discourage harassment?