Description should include
- how to properly communicate with a customer
- the importance of good speaking and listening skills
- importance of smiling, being friendly, making eye contact, and being courteous
- the importance of solving the customer’s problems promptly
- how to direct the customer to others if you are unable to resolve the problem.
Process/Skill Questions:
- What are some ways that you can reassure the customer that you are listening?
- Why is it important to solve customer problems in a timely manner?
- What should you do if you are unable to solve a customer problem?