Exploration should include
- the quality of telephone systems for computer networks
- cellular uplink and downlink
- integration of telephone functions into computer applications, with emphasis on call center application
- common terms related to VoIP.
Process/Skill Questions:
- How are uplinks and downlinks distinguished in a cellular system?
- How does VoIP differ from analog telephone systems?
- How is the computer used to facilitate call center management?
- What is the hierarchy for calls placed to a call center?