Title: Communicate verbally and nonverbally in a professional setting.
Course: Education for Employment II (Development) (22903-36) > Section: Communicating on the Job

Communication should include

- identifying the audience
- keeping the message simple and clear
- asking questions for clarification
- speaking clearly and listening intently
- interpreting body language (e.g., eye contact, facial expressions, hand gestures, posture)
- selecting appropriate location, visuals, and/or technology.

Teacher Resources:

- Soft Skills to Pay the Bills, U.S. Department of Labor (https://www.dol.gov/agencies/odep/program-areas/individuals/youth/transition/soft-skills)
- Skills You Need (https://www.skillsyouneed.com/)
- Barclay Life Skills (https://barclayslifeskills.com/)

Process/Skill Questions:

- How does body language speak louder than words?
- What are examples of effective nonverbal communication?
- How can communication differ among audiences and cultures?
- How is communication changing in the digital world of email, texting, and social media?
- Why should you ask for clarification if you are uncertain about what is being communicated?