Identification should include the following steps:

• Identify the problem.
• Establish a theory of probable cause.
• Test the theory to determine cause.
• Establish a plan of action to resolve the problem.
• Implement the solution.
• Verify full system functionality.
• Document findings, actions, and outcomes.

Process/Skill Questions: 

• What should a technician do as the first step of troubleshooting?
• What can be done to fix a computer that has been running extremely slowly and sometimes stops responding?
• What information on the blue screen error or stop screen error can be used to determine the cause? What is a blue screen error commonly referred to?