Description should include examples of daily activities, such as

• installing and troubleshooting software and hardware
• safeguarding user data
• responding to service calls
• performing computer maintenance
• providing customer service
• following a troubleshooting process consistently.

Description should also include career pathways that build upon computer systems technology.

Process/Skill Questions: 

• When computer maintenance is performed, does the customer or the technician decide when the job is complete? Why?
• Why are warranty factors and backup procedures for customers so important?
• How might a computer systems technician prioritize daily responsibilities?