Title: Identify vocabulary related to computer systems technology.
Course: Computer Systems Technology I (10002-I) > Section: Developing Communication Skills and Ethics

Identification should include terminology and acronyms.

Note: Please refer to the acronym lists provided within the CompTIA A+ Certification Exam Objectives (Core 1 [220-1201 v 15] and Core 2 [220-1202 v15]) in the Additional Course Information section of this course.

Teacher Resource:

CompTIA Certification Exam Objectives

Process/Skill Questions:

- How does a technician determine when to use technical jargon versus layman’s terms when explaining a hardware failure to a client?
- Why is it critical for a technician to distinguish between similar acronyms (e.g., LAN vs. WAN or RAM vs. ROM) when documenting a service ticket?
- How does the use of standardized industry terminology (such as SATA, PCIe, or UEFI) prevent errors during the parts-ordering process for a computer repair?