Title: Demonstrate communication skills used in customer service.
Course: Computer Systems Technology I (10002-I) > Section: Developing Communication Skills and Ethics

Demonstration should include

- using clear, concise, and direct statements
- actively listening to customers
- clarifying customer statements (asking pertinent questions)
- avoiding the use of jargon, abbreviations, and acronyms.

Process/Skill Questions:

- What are some consequences when customer support does not communicate effectively?
- What communication skills, other than speaking skills, are important for customer service?
- What role do non-verbal skills play in one's ability to provide customer service?