Title: Identify basic procedures for troubleshooting OSs.
Course: Computer Systems Technology I (10002-I) > Section: Examining Preventive Maintenance and Troubleshooting

Identification should include the following steps:

- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem.
- Implement the solution.
- Verify full system functionality.
- Document findings, actions, and outcomes.

Process/Skill Questions:

- What should a technician do as the first step of troubleshooting?
- What can be done to fix a computer that has been running extremely slowly and sometimes stops responding?
- What information on the blue screen error or stop screen error can be used to determine the cause? What is a blue screen error commonly referred to?