Title: Explain the ethical and legal aspects of computer systems technology.
Course: Computer Systems Technology I (10002-I) > Section: Developing Communication Skills and Ethics

Explanation should include the ethical and legal responsibilities of the technician to

- identify data privacy and security best practices
- identify the ethical use of data and resources
- identify situations when legal authorities should be notified
- respect customer privacy and confidentiality
- safeguard physical and intellectual property
- adhere to copyright and licensing provisions
- report harassment, cyber stalking, and cyber bullying.

Process/Skill Questions:

- Why are computer systems technicians faced with ethical and legal issues more often than other workers?
- What does escalate mean, as it relates to computer repair? When should a problem be escalated?
- How should a technician handle situations in which sensitive or prohibited information is found on a client’s computer?
- What is the computer systems technician’s duty to secure data (data in process, data in transit, and data at rest)?